User Agreement

Effective date: 26th April 2026

This User Agreement sets out the terms that apply to access to and use of the ATO Growth Engine platform and related services provided by All Timed Out (“we”, “us”, or “our”).

This agreement applies to account holders, workspace owners, administrators, invited users, and other authorised users of the platform.

1. Purpose of this agreement

The ATO Growth Engine is a workspace-based software platform designed to support lead generation, outreach workflow, conversation handling, team coordination, and related operational activity.

This User Agreement explains the rules that apply when you access or use the platform, including account access, workspace use, subscriptions, seat limits, acceptable use, and service access conditions.

2. Relationship with other terms

This User Agreement should be read alongside our Privacy Policy and Terms of Use. Where there is overlap, the more specific document will apply to the relevant issue.

3. Accounts and users

Use of the platform requires a valid account and, where relevant, access to an active workspace.

You agree that:

  • the information you provide must be accurate and kept reasonably up to date;
  • you will keep your login credentials secure;
  • you will not share your account access improperly or allow unauthorised use of your account;
  • you are responsible for activity that takes place through your account, except where caused by our own failure to maintain reasonable security.

4. Workspace access

ATO Growth Engine operates through workspaces. Access to a workspace depends on valid account status, an active subscription or authorised access basis, and the permissions assigned to the user within that workspace.

Workspace owners and authorised administrators are responsible for managing users, roles, and permissions within their own workspace.

5. Sign-up and workspace creation

New workspaces are ordinarily created through the website plan selection, membership, and signup flow. Access to the platform is then linked to the resulting workspace and user account.

Supported sign-in methods, including approved third-party authentication options such as Google or Microsoft, may be available for account access after a workspace or authorised account has been created.

6. Plans, subscriptions, and service access

Access to platform features may depend on the plan attached to the relevant workspace. Plans may differ by seat limits, operational capacity, or other entitlement rules described during signup or plan selection.

Trials, subscriptions, renewals, billing cycles, and service restrictions may apply depending on the selected plan. By using the service under a paid plan or trial, you agree to the plan terms presented during signup and billing.

7. Seat limits and user allocation

Some plans include a defined number of user seats. Access to additional users may be restricted by the relevant plan rules.

Where a plan includes a maximum seat allowance, the workspace may not permit creation or activation of additional users beyond that allowance unless:

  • the workspace is moved to a plan that supports a higher limit; or
  • additional seats are made available under the applicable plan rules.

Workspace owners and administrators are responsible for managing their available seats and user assignments appropriately.

8. Permitted use

You may use the platform only for lawful business and operational purposes consistent with the intended functionality of the service.

You must not use the platform:

  • for unlawful, misleading, fraudulent, or abusive activity;
  • to infringe the rights of others;
  • to interfere with or disrupt the platform or its infrastructure;
  • to attempt to gain unauthorised access to accounts, workspaces, systems, or data;
  • to upload or transmit harmful code, malware, or malicious content;
  • in a way that breaches applicable laws, regulations, or relevant communication and data obligations.

9. User responsibility for content and activity

You are responsible for the information, content, and operational activity you or your authorised users input, manage, or process through the platform.

You are also responsible for ensuring that communications, outreach activity, records, workflows, and other uses of the platform comply with applicable legal, regulatory, and business requirements relevant to your own organisation and use case.

10. AI-assisted features

The platform may include AI-assisted features intended to support workflow, summaries, analysis, decision support, or related operational tasks.

You understand and accept that:

  • AI-generated output may not always be complete, accurate, or appropriate for every situation;
  • AI-assisted output should be reviewed before being relied upon;
  • you remain responsible for decisions, actions, and communications that result from your use of the platform.

11. Availability and service changes

We aim to keep the platform available and functioning properly, but we do not guarantee uninterrupted availability or error-free operation.

We may update, modify, improve, limit, suspend, or discontinue features, workflows, or parts of the service where reasonably necessary for product development, maintenance, security, commercial, or legal reasons.

12. Security and access protection

You must take reasonable steps to protect access to your account and workspace, including keeping login details confidential and restricting access to authorised users only.

If you become aware of unauthorised access, compromised credentials, or suspicious account activity, you should notify us promptly.

13. Suspension, restriction, and read-only status

We may suspend, restrict, or limit access to the platform, a workspace, or particular features where reasonably necessary, including where:

  • payment is overdue or a subscription is inactive;
  • a trial has ended without valid continuation of service;
  • seat, plan, or access conditions are no longer met;
  • there is suspected misuse, abuse, or unlawful activity;
  • there are security, legal, or operational concerns;
  • continued access would create risk for us, other users, or the service.

In some cases, access may be limited on a read-only basis rather than being fully removed.

14. Cancellation and termination

You may cancel your subscription or stop using the service in accordance with the relevant billing and plan terms.

We may terminate or disable access where this User Agreement or related terms are breached, where service eligibility no longer applies, or where continued access is no longer commercially, legally, or operationally appropriate.

Termination or cancellation does not automatically remove obligations that accrued before termination, including payment obligations or responsibilities arising from prior misuse.

15. Data and records after access ends

Where access to a workspace or account ends, we may retain data for a reasonable period where necessary for legal, regulatory, operational, security, billing, dispute, or service continuity purposes, in accordance with our Privacy Policy and internal retention practices.

16. Intellectual property

All rights in the platform, software, branding, design, documentation, and service materials remain owned by us or our licensors unless expressly stated otherwise.

This User Agreement gives you a limited right to use the platform for its intended purpose. It does not transfer ownership of the platform or any underlying intellectual property to you.

17. Disclaimers

To the fullest extent permitted by law, the platform is provided on an “as is” and “as available” basis. We do not guarantee that the platform will always be available, error-free, or suitable for every specific workflow, objective, or business requirement.

Nothing in this agreement excludes liability that cannot lawfully be excluded.

18. Limitation of liability

To the fullest extent permitted by law, we will not be liable for indirect, incidental, consequential, special, or punitive loss or damage, or for loss of revenue, profits, business, goodwill, data, or opportunity arising from use of or inability to use the platform.

To the extent permitted by law, our total liability in relation to the platform shall be limited to the amount paid by the relevant customer or workspace for the applicable service during the 12 months immediately preceding the event giving rise to the claim, or, if no amount has been paid, a reasonable nominal sum.

19. Changes to this agreement

We may update this User Agreement from time to time to reflect changes in the platform, service model, legal obligations, or business operations. The updated version will be published with a revised effective date.

Continued use of the platform after changes take effect constitutes acceptance of the updated agreement.

20. Governing law

This User Agreement is governed by the laws of [INSERT JURISDICTION], unless applicable law requires otherwise. Any disputes arising in connection with this agreement shall be subject to the jurisdiction of the courts of [INSERT JURISDICTION], as appropriate.

21. Contact

If you have questions about this User Agreement, please contact:

All Timed Out